Customer Feedback & Comments

We would appreciate your feedback on the services we provide,
so please use this section to leave your comments for us.
Mr & Mrs Wallis on 01/10/2018

Thoroughly professional installation of our Clearview stove. Thank you to all of your team we will definitely be recommending you whenever we can!

Mark & Alison Tugwell on 01/10/2018

We used Heat Solutions to fit a new log burner for us in August. From the start to finish the service from Jamie and Alison has been faultless and we are most impressed. They are friendly and welcoming at the showroom, are happy to provide on site advice and respond to emails in a timely fashion. We agreed a date to fit the new stove and it all happened as agreed, being fitted very well with attention to detail throughout the process. Any questions I have asked since have been replied to immediately. If you are looking for first class service to provide you with a quality wood burning stove look no further than Heat Solutions.

David Bird on 25/06/2018

Really delighted with our recent Clearview stove installation. In all our dealings with Alison and Jamie, we found them helpful, friendly and highly professional. Installation was efficient, clean and tidy. The stove looks terrific - can't wait for cold weather so we can use it! Thank you.

Jan Thornhill on 17/04/2018

From my initial contact with Alison, to the fitting of the Hawk 4 wood burner yesterday, I have been totally delighted and impressed with the service from Heat Solutions. Alison replied very quickly to my emails and phone calls and Jamie came out to give me a quote within a couple of days. He recommended an excellent bricklayer for some minor alterations we needed to do to the fireplace and the actual fitting of the stove was completed a short time later. I was given comprehensive and clear instructions on how to get the best from the stove as well as a wood moisture meter, a carbon monoxide monitor and a lovely big pair of gauntlets. Jamie and Glenn did an excellent job and there was no mess or dust whatsoever. I have absolutely no hesitation in recommending Heat Solutions.

Susan O'Rourke on 09/03/2018

Delighted with our recently installed Pioner 400 stove. We were greatly impressed with the liaison between Jamie and our builder Paul Wheatley who built a complete new fire surround and hearth in brick, a site visit was arranged between them to ensure all measurements required to install our stove. All appointments made were on time, very friendly and efficient. No hesitation recommending Heat Solutions. Thank you Alison, Jamie & Glen.

Colin and Beverley Russell on 24/02/2018

Having done some research and shopped around we found Alison at Heat Solutions Sussex ltd knowledgeable and customer focused in making our choice of the right stove for us. Jamie visited and assessed the preparation needed prior to fit and then Jamie and Glenn completed the installation in an efficient and clean manner. They arrived at the times said and cannot praise the friendliness and efficiency from start to finish by all. I write this sitting in front of my lighted Hawk 4 stove.

Linda Allen on 20/02/2018

From the initial quote to the very professional installation of my Clearview Pioneer log burning stove, Jamie of Heat Solutions was efficient, helpful and thorough. Having been greatly disappointed by other quotes, his and Glen's attention to detail and cleanliness convinced me that I could not have done better. The stove is a great addition to my home and has improved the whole ambience. Thank you to Heat Solutions Sussex.

Nigel Symington on 24/11/2017

Very impressed with the product and the service. Alison took great trouble when we visited the showroom to help us find the right model. Jamie explained everything very clearly when he came to measure up. Jamie and Glenn were very punctual to install on the appointed day and took great trouble to explain everything to us afterwards - we are wood burning stove neophytes. It all seems to work a treat - great service Warmly yours Nigel and Carola


01273 890222

Unit 42, The Old Brickworks,

Plumpton Green, Lewes, BN7 3DF.

Showroom Opening hours

© 2019 Heat Solutions Sussex. All rights reserved
Registered in England. Company No: 8058941. Unit 42, Plumpton Green, Lewes BN7 3DF